Privacy Policy

Shelly Landscaping

About Shelly Landscaping

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SMS Messaging Terms and Conditions



By opting in to receive SMS text messages from Shelly Landscaping ("we," "us," "our"), you agree to these Terms and Conditions ("Terms").


SMS REGISTRATION DISCLOSURE

By providing your phone number and opting in, you agree to receive conversational messages from Shelly Landscaping regarding managed IT services, technical support, appointment reminders, and customer service communications. Message frequency may vary based on your service needs. On average, you may receive 1-5 messages per month during active service periods. Message and data rates may apply.


To opt out of receiving messages at any time, reply STOP to any message or text STOP to (505) 236-4388. For help or more information, reply HELP or text HELP to (505) 236-4388.


For details on how your information is collected and used, please review our Privacy Policy at https://www.shellylandscaping.com/privacy-policy


SMS Messaging Service

By providing your phone number and opting in, you consent to receive SMS text messages from Shelly Landscaping for the following purposes:


  • Customer Support Communications: Conversational messages discussing technical issues, troubleshooting assistance, and support ticket follow-ups
  • Appointment Reminders: Notifications about scheduled service appointments, maintenance windows, and site visits
  • Technician Updates: Notifications when our technicians are en route or have arrived at your location for prescheduled appointments
  • General Service Communications: Two-way communication about managed IT services, technical support, and customer service


Important: Our SMS communications are conversational in nature and sent by our technicians and customer service team members. These are not automated marketing messages.


Message Frequency

Message frequency varies based on your service needs and active support requests. Since our messages are conversational and sent by our technical staff in response to service needs, we cannot provide a specific frequency estimate. You may receive multiple messages during active support incidents or scheduled service appointments, or you may go extended periods without receiving messages when no service issues are present.


Shelly Landscaping reserves the right to alter the frequency of messages at any time based on your service requirements. Shelly Landscaping and mobile carriers are not liable for delays or undelivered messages.


Message and Data Rates

Message and data rates may apply based on your mobile carrier's pricing plan. Shelly Landscaping does not charge for SMS messages, but your carrier may charge you for sending and receiving text messages. Please check with your mobile carrier for details about your messaging plan and any applicable charges.


Privacy Policy

Your information will be handled in accordance with our Privacy Policy, which can be found at: https://www.shellylandscaping.com/privacy-policy


We are committed to protecting your privacy. We do not share your personal information, phone number, or SMS consent opt-in data with third parties for marketing or promotional purposes. Your data is used only for business-related purposes necessary to provide our managed IT services to you.


Cancellation and Opt-Out Instructions

You can opt out of receiving SMS messages at any time. To stop receiving SMS messages from Shelly Landscaping, you may:


Reply STOP to any message we send you, OR

Text the word STOP to (505) 236-4388, OR

Email us at office@shellylandscaping.com, OR

Call us at (505) 236-4388


After you opt out of text messaging, you will receive one additional message confirming that your request has been processed and that you will no longer receive SMS messages from Shelly Landscaping.


Note: Opting out of SMS messages will not affect your ability to receive customer support through other communication channels such as email, phone calls, or our customer portal.


Help and Customer Support

If you need assistance with our SMS messaging service or have questions about these Terms, you can reach us through any of the following methods:


SMS: Text the word HELP to (505) 236-4388

Phone: Call us at (505) 236-4388

Email: Send an email to office@shellylandscaping.com


Our customer support team is available to assist you with any questions or concerns about our SMS messaging service.


Supported Carriers

Our SMS messaging service is available on most major U.S. mobile carriers. However, not all carriers may support all features of our messaging service. If you experience issues receiving messages, please contact us for assistance.


Liability and Service Limitations

Shelly Landscaping is not responsible for any charges, errors, or delays in SMS delivery caused by your mobile carrier or third-party service providers. Factors that may affect message delivery include, but are not limited to:


  • Mobile carrier network issues or outages
  • Device compatibility or technical limitations
  • Signal strength or connectivity problems
  • Carrier filtering or blocking of messages
  • Device storage limitations
  • Third-party service provider issues


While we make reasonable efforts to ensure the timely delivery of SMS messages, we cannot guarantee that all messages will be delivered or delivered within any specific timeframe. Shelly Landscaping and mobile carriers are not liable for delayed, undelivered, or incorrectly delivered messages.


Consent and Authorization

By opting in to receive SMS messages from Shelly Landscaping, you represent and warrant that:


  • You are the authorized user of the mobile phone number you have provided
  • You are at least 18 years of age
  • You have the authority to agree to these Terms
  • The phone number you provided is accurate and currently active
  • You understand that consent to receive SMS messages is not a condition of purchase or use of Shelly Landscaping services


You agree to notify us immediately if your phone number changes or if you are no longer the authorized user of the phone number you provided.


Acceptable Use

You agree to use our SMS messaging service only for its intended purpose of communicating with Shelly Landscaping about managed IT services, technical support, and customer service matters. You agree not to:


  • Use the service to send or solicit spam, unsolicited messages, or automated messages
  • Harass, threaten, or abuse Shelly Landscaping staff or representatives
  • Use the service for any unlawful purpose
  • Attempt to interfere with or disrupt the service
  • Share or distribute your access to the service with unauthorized third parties


Shelly Landscaping reserves the right to terminate SMS service to any user who violates these Terms or uses the service inappropriately.


Changes to Service

Shelly Landscaping reserves the right to modify, suspend, or discontinue the SMS messaging service (or any part thereof) at any time, with or without notice. We will make reasonable efforts to notify active users of significant changes to the service when possible.


Updates to These Terms

We may periodically update these Terms and Conditions to reflect changes in our practices, services, legal requirements, or for other operational reasons. If we make material changes to these Terms, we will:



Your continued use of our SMS messaging service after any changes to these Terms constitutes your acceptance of the updated Terms. We encourage you to periodically review this page for the latest information.


Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the SMS messaging service shall be resolved in accordance with New Mexico law.


Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions herein.


Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shelly Landscaping regarding the SMS messaging service and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Shelly Landscaping.


Contact Information

If you have questions, concerns, or requests regarding these Terms and Conditions, you can reach us:


SMS: Text the word HELP to (505) 236-4388

Phone: (505) 236-4388

Email: office@shellylandscaping.com

Website: https://www.shellylandscaping.com

Business Name: Shelly Landscaping

Service Area: Albuquerque Metro


Acknowledgment: By opting in to receive SMS messages from Shelly Landscaping, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Last Updated: May 8, 2026