Privacy Policy

SMS Messaging Privacy Policy

PRIVACY POLICY KEY POINTS

We are committed to protecting your privacy. We collect and use your personal data solely for the purpose of providing and improving our services, including sending you SMS communications related to our offerings. Your data will not be transferred to external organizations.

Data Usage: Your information is used to deliver relevant updates, respond to your inquiries, and enhance your experience with our services.

Data Sharing: We do not share your personal data with any external organizations.

Contact: If you have any questions or concerns regarding your data, please contact us at office@shellylandscaping.com or (505) 236-4388.

Opt-Out: To stop receiving SMS communications from us, reply "STOP" to any message you receive or contact us at office@shellylandscaping.com or (505) 236-4388.

Privacy Protection Summary

We are committed to protecting your privacy. Your personal and mobile information will not be shared with third parties for marketing purposes. Data collected is used solely for the purposes of providing and improving our services, and for website analytics. Your data will not be transferred to external organizations.

We do not authorize the unauthorized sharing of your information. You have the right to opt out of SMS communications at any time. To opt out, please follow the instructions provided in our SMS messages or contact us directly.

Your data is used only for business-related purposes and website analytics.

Your information will not be shared with third parties for marketing.

Your data will not be transferred to external organizations.

You can opt out of SMS communications at any time by replying STOP to any message or by contacting us at office@shellylandscaping.com or (505) 236-4388.

Shelly Landscaping ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Shelly Landscaping collects, uses, and protects information about you when you opt in to receive SMS text messages from us as part of our managed IT services and customer support.

Our Privacy Commitment: We are committed to protecting your privacy. We do not share your personal data, including mobile information, with third parties for marketing purposes. Any sharing of your data is strictly limited to essential business purposes, such as service delivery and website analytics. Your data will not be transferred to external organizations for their own use. We have policies in place to prevent unauthorized sharing of your information.

Information We Collect

When you opt in to receive SMS messages from Shelly Landscaping, we may collect the following information:

Phone number: Your mobile phone number to send and receive SMS messages
Consent records: Documentation of your consent to receive SMS messages
Email address: Your primary business email address
Physical address: Your business location for service delivery
Contact information: Names of authorized contacts at your organization
Business information: Type of business, number of employees, and IT infrastructure details
Messaging history: Records of SMS conversations for service continuity and quality assurance
Service information: Details about your managed IT services, support tickets, and technical issues

How We Collect Your Information

We collect your information through several methods:

Directly from you: When you complete our contact forms, sign service agreements, or provide information during onboarding
Through our website: When you interact with our website, including completing contact forms or using our chat feature, we collect your name and email address
Automatically: Our website uses cookies and similar technologies to improve user experience and analyze website traffic
During service delivery: Through ongoing communications and service interactions with our technical support team

How We Use Your Information

Your data is used only for business-related purposes. Shelly Landscaping uses your information exclusively for the following legitimate business purposes:

Customer Support Communications: To send conversational-style messages discussing technical issues, providing troubleshooting assistance, and following up on support tickets with our current customers
Appointment Notifications: To send reminders about upcoming scheduled service appointments, maintenance windows, and site visits
Technician Arrival Updates: To notify you when our technicians are en route or have arrived at your location for prescheduled appointments
Service Delivery: To provide managed IT services, technical support, and customer service
Business Operations: To operate our business, maintain service records, and improve our service quality
Website Analytics: To analyze website traffic and optimize user experience (you can opt out by contacting office@shellylandscaping.com)
Communication Preferences: To honor your communication preferences and opt-out requests
We do NOT use your information for:
Third-party marketing or promotional purposes
Selling, renting, or trading your data to external organizations
Any purpose other than providing our managed IT services to you

Important Note: Our SMS communications are conversational in nature and sent by our technicians and customer service team. Message frequency varies based on your service needs and active support requests. We do not currently send automated marketing messages.

Your Choices and Controls

YOU HAVE THE RIGHT TO OPT OUT OF SMS COMMUNICATIONS AT ANY TIME.

You have full control over receiving SMS messages from Shelly Landscaping and how your data is used:

Opt-Out of SMS Messages: You can opt out of receiving SMS messages at any time by:

Replying STOP to any message we send you, OR

Texting STOP to (505) 236-4388, OR

Emailing us at office@shellylandscaping.com, OR

Calling us at (505) 236-4388

After opting out, you will receive one confirmation message that your request has been processed.

Opt-Out of Data Collection for Analytics: You have the right to opt out of data collection and sharing for website analytics and optimization purposes. To exercise this right, please contact us at office@shellylandscaping.com with your request, and we will process it promptly.

Help: Text the word HELP to (505) 236-4388 for assistance with our SMS messaging service
Review Terms: You can review our complete Terms and Conditions [link will be inserted here] for additional information about the opt-out process and messaging services
Data Access and Deletion: You may request access to your personal information or request deletion of your data by contacting us at office@shellylandscaping.com or calling (505) 236-4388

Note: Opting out of SMS messages will not affect your ability to receive customer support through other channels, such as email, phone calls, or our customer portal.

Information Sharing and Disclosure

YOUR INFORMATION WILL NOT BE SHARED WITH THIRD PARTIES FOR MARKETING PURPOSES.

YOUR DATA WILL NOT BE TRANSFERRED TO EXTERNAL ORGANIZATIONS.

YOUR DATA IS USED ONLY FOR BUSINESS-RELATED PURPOSES.

Our Commitment: We do not share, sell, rent, or trade your personal information, phone number, mobile information, or SMS consent opt-in data with third parties for their marketing or promotional purposes. Period.

We only share your information in the following limited circumstances, and only for legitimate business purposes necessary to provide you with our services:

Essential Service Providers (Business Purposes Only): We share limited information with GoTo Connect, our VOIP and SMS messaging provider, solely to deliver SMS services to you. GoTo Connect is contractually obligated to maintain appropriate security measures to protect your data and is prohibited from using your information for any purpose other than providing messaging services to us. They cannot share your data with others or use it for their own marketing.

Other Business Service Providers: We may share information with third-party service providers, business advisors, IT vendors, or consultants who provide services to us (such as IT infrastructure, data backup, or professional services), but only when:

It is necessary for them to perform their specific services for us
They are contractually obligated to protect your information
They are prohibited from using your data for their own purposes or sharing it with others
The sharing is limited to the minimum data necessary to perform the service

Legal Compliance: When required by law, court order, or administrative order, or to comply with legal processes. We will notify you of such requests when legally permitted to do so.

Business Transactions: In connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets, your information may be transferred, but the receiving party will be bound by the same privacy commitments outlined in this policy.

Rights Protection: To assert claims or rights, defend against legal claims, or protect the safety and security of our business, customers, or others when we believe in good faith that disclosure is necessary.

No External Transfers for Marketing: Your data will not be transferred to external organizations for their own use, marketing, or promotional purposes. We maintain strict policies and technical safeguards to prevent unauthorized sharing of your information.

Website Analytics: We use website analytics tools to understand how visitors interact with our website. This data is used solely for optimizing our website performance and user experience. Analytics data is anonymized where possible and is not shared with third parties for marketing purposes. You have the right to opt out of analytics tracking by contacting us at office@shellylandscaping.com.

Data Retention

We retain SMS message history and opt-in consent records as follows:

Message history is retained by the individual user or technician who sent the messages
Retention periods comply with applicable New Mexico state laws and regulations
We retain records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements
Security and Protection of Information

Shelly Landscaping takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, disclosure, or sharing, including:

Using secure VOIP and messaging platforms (GoTo Connect) with industry-standard security measures
Limiting access to personal information to authorized employees and service providers who need it to perform their duties
Training our staff on data privacy and security best practices
Implementing strict policies and procedures to prevent unauthorized sharing of user data with external parties
Requiring contractual data protection obligations from all service providers who process your information
Regularly reviewing and updating our security practices
Monitoring for unauthorized access or data breaches

Unauthorized Sharing Prevention: We maintain written policies that explicitly prohibit our employees and contractors from sharing customer data with third parties without proper authorization and a legitimate business purpose. Violations of these policies result in disciplinary action.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's pricing plan. Shelly Landscaping does not charge for SMS messages, but your carrier may charge you for receiving text messages. Please check with your mobile carrier for details about your messaging plan.

Carrier Limitations

Shelly Landscaping and mobile carriers are not liable for delayed or undelivered messages. SMS delivery may be affected by factors outside our control, including network connectivity, carrier issues, or device limitations.

Website Privacy Practices

Our website uses cookies and similar technologies solely for the following limited purposes:

Improve website functionality and user experience
Analyze website traffic and usage patterns for optimization purposes only
Remember your preferences

When you complete a contact form or interact with our website chat feature, we collect your name and email address to respond to your inquiry. This information is stored securely and used only for the purpose of communicating with you about your inquiry or potential services.

Analytics and Third-Party Tools: Website analytics data is used exclusively for improving our website and is not shared with third parties for marketing purposes. Any analytics tools we use are configured to respect user privacy and limit data sharing. You may opt out of analytics tracking by contacting us at office@shellylandscaping.com.

No Third-Party Marketing: We do not allow third-party advertising networks, data brokers, or marketing companies to collect information from our website for their own purposes.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, services, legal requirements, or for other operational reasons. If we make material changes that have a substantive and adverse impact on your privacy, we will:

Provide notice on our website at least 30 days prior to the change becoming effective
Update the "Effective Date" at the top of this policy
Notify active SMS subscribers of significant changes via text message when appropriate

We encourage you to periodically review this page for the latest information about our privacy practices.

Children's Privacy

Our services are designed for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately.

New Mexico Residents

If you are a New Mexico resident, you may have additional rights under state law. We comply with all applicable New Mexico data protection and privacy regulations. For questions about your rights under New Mexico law, please contact us using the information below.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us:

SMS: Text the word HELP to (505) 236-4388

Phone: (505) 236-4388

Email: office@shellylandscaping.com

Business Name: Shelly Landscaping

Service Area: Albuquerque Metro

Acknowledgment: By opting in to receive SMS messages from Shelly Landscaping, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Shelly Landscaping

About Shelly Landscaping